People in Cardiff have called for Royal Bank of Scotland to reconsider their decision to close four Natwest branches in the city.<\/b><\/p>\n
Banks in Llandaff, Whitchurch, Rumney and University Hospital of Wales will shut next year.<\/p>\n
Some customers say it’ll take nearly an hour for them to get to their local Natwest branch after the closures.<\/p>\n
But RBS, which owns Natwest, say that they are now concentrating more on mobile and digital banking.<\/p>\n
The closures come as part of plans to shut a total of 20 branches across Wales.<\/p>\n
UHW employee Gareth Payne, uses three different Natwest banks regularly, all of which will close mid way through 2018.<\/p>\n
He says he will have to take time off work when he wants to pay in a cheque:<\/p>\n
“I’ve very frustrated, particularly as it’s partly a government owned bank, I think it should be willing to offer the community a service.”<\/p>\n
“I’m also incredulous that on their press release they stated people weren’t visiting the banks. When I go to the Natwest at UHW, there’s always a queue, they’re very busy. The point of view of not having enough customers seems rather daft”.<\/p>\n
But, RBS say that customers have changed their banking habits dramatically in the last few years.<\/p>\n
In a statement, the bank said that since 2014, the number of customers using mobile banking had increased by 74%.<\/p>\n
The closures across Cardiff are part of RBS’ efforts to focus on the higher number of customers using mobile banking.<\/p>\n
The four Natwest branches in Cardiff will close in May and June next year.<\/p>\n","protected":false},"excerpt":{"rendered":"
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