{"id":25469,"date":"2020-03-11T17:06:00","date_gmt":"2020-03-11T17:06:00","guid":{"rendered":"https:\/\/jomec.co.uk\/cjsnews\/?p=25469"},"modified":"2020-04-01T15:10:50","modified_gmt":"2020-04-01T15:10:50","slug":"coronavirus-sky-call-centre-employee-theres-a-sense-of-panic","status":"publish","type":"post","link":"https:\/\/jomec.co.uk\/cjsnews\/coronavirus-sky-call-centre-employee-theres-a-sense-of-panic\/","title":{"rendered":"Coronavirus Sky call centre employee: ‘There’s a sense of panic.’"},"content":{"rendered":"\n
\"\"
Sky’s Cardiff call centre <\/figcaption><\/figure>\n\n\n\n

CJS News speaks exclusively to a Sky call centre employee about the reaction to the outbreak in their building. <\/strong><\/p>\n\n\n\n

One of Sky’s Cardiff’s call centre employees described a sense of panic as their office was shut down when a colleague tested positive for Coronavirus. <\/p>\n\n\n\n

When the case was confirmed yesterday afternoon, the building was shut down for deep cleaning, and is set to re-open tomorrow. <\/p>\n\n\n\n

The employee, who would like to remain anonymous, told CJS News, “The message came through as an email so no-one actually came up to us to tell us, and judging by the managers reaction they didn\u2019t know either. <\/p>\n\n\n\n

“We saw it and the call centre had to be closed down immediately, so we obviously just told the customer we\u2019re really sorry we have to go and ended the call. “<\/p>\n\n\n\n

The outbreak was declared as a pandemic this afternoon by the World Health Organisation. <\/p>\n\n\n\n

It has resulted in 19 Coronavirus cases in Wales, but the Sky employee says that “some people have been advised to self isolate and some are being told to self isolate for two weeks so there\u2019s different information going around. <\/p>\n\n\n\n

“It\u2019s causing a bit of fear and hysteria in the call centre because people don\u2019t know if they could have  possibly been infected, or if they are worrying for no reason.”<\/p>\n\n\n\n

Our source said that a lot of staff were feeling anxious about whether they had contracted the virus assaying “we don\u2019t know who the employee is, we don\u2019t know if they\u2019d been to an infected country. <\/p>\n\n\n\n

“We don\u2019t know anything because we don\u2019t know if we\u2019ve actually come into contact with that person. There\u2019s definitely  a sense of panic especially when you go past people and think, oh no what if I pass something on.<\/p>\n\n\n\n

“If you\u2019re living with someone with underlying health issues you think what\u2019s gonna happen here type thing, because you don\u2019t know what measures you\u2019re supposed to be taking. “<\/p>\n\n\n\n

Sky were scheduled to re-open tomorrow after the company ordered a deep clean in the call centre. <\/p>\n\n\n\n

Staff are still unsure whether they will return to work tomorrow.<\/p>\n\n\n\n

Yesterday Sky released this statement to CJS News: \u201cWe can confirm that a Sky colleague in our Cardiff contact centre has been diagnosed with COVID-19 and they are self-isolating at home. <\/em><\/p>\n\n\n\n

\u201cProtecting our people is \u2013 and always will be \u2013 our top priority and so we are closing the contact centre today and sending everyone home as a precaution.<\/em> We\u2019re contacting anyone who has been in contact with our colleague and the centre itself will be deep cleaned before re-opening on Thursday.\u201d<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

CJS News speaks exclusively to a Sky call centre employee about the reaction to the outbreak in their building. One of Sky’s Cardiff’s call centre employees described a sense of panic as their office was shut down when a colleague tested positive for Coronavirus. When the case was confirmed yesterday afternoon, the building was shut […]<\/p>\n","protected":false},"author":228,"featured_media":25390,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[746,1905,743,744,750],"tags":[1898,183],"_links":{"self":[{"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/posts\/25469"}],"collection":[{"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/users\/228"}],"replies":[{"embeddable":true,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/comments?post=25469"}],"version-history":[{"count":8,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/posts\/25469\/revisions"}],"predecessor-version":[{"id":25504,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/posts\/25469\/revisions\/25504"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/media\/25390"}],"wp:attachment":[{"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/media?parent=25469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/categories?post=25469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/jomec.co.uk\/cjsnews\/wp-json\/wp\/v2\/tags?post=25469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}